At AgrEco Pure (agreco.in), we are dedicated to providing premium, residue-free, and heavy metals-free food products, including our specialty coffees and spices. Due to the perishable nature of food items and strict food safety, hygiene, and health regulations, we maintain a firm policy regarding returns and exchanges.
Please review the following terms carefully before completing your purchase.
1. Defective-Only Returns & No Exchange Policy
- Defective Products Only: We accept return or refund requests only if the product delivered is physically damaged, leaked/torn during transit, or if an incorrect item was shipped.
- No Exchanges: To ensure the safety and health of all our consumers, we do not offer product exchanges under any circumstances once a food product leaves our facility.
- Buyer’s Remorse: Returns, refunds, or cancellations will not be accepted due to personal taste preferences, change of mind, or ordering the incorrect variant (e.g., ordering coffee powder instead of whole coffee beans).
2. Mandatory Eligibility Criteria for a Claim
A product is only eligible for a return or refund if it meets the following strict requirements:
- 48-Hour Reporting Window: Any physical damage, package leakage, or missing items must be reported to our customer support team within 48 hours of order delivery. Claims made past this window will not be entertained.
- Mandatory Unboxing Video: To validate a claim regarding transit damage or missing items, you must provide a continuous, unedited unboxing video. The video must clearly show the courier label, the initial untampered state of the outer packaging, and the specific defect upon opening. Without this video, we cannot process your claim.
- Original Condition: The product packaging must be completely unused, with its original brand seal, labels, and zip-locks completely intact. We cannot accept returns for items that have been opened, sampled, or consumed.
3. How to File a Claim
If you receive a damaged or incorrect packet of spices or coffee, please initiate a claim through these steps:
- Contact Support: Email us at marketing@agreco.in or WhatsApp us at 9560009461Â
- Provide Evidence: State your Order ID, share high-resolution photographs of the packaging, and attach the mandatory unboxing video.
- Assessment: Our quality control team will evaluate your claim. We reserve the right to approve or reject a claim based on the verification of the evidence provided.
4. Refund Timeline and Process
- Once your claim is verified and approved, a refund will be issued to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
- Timeline: The refund will reflect in your account within 7 to 10 business days, depending on your bank’s standard processing cycles.
5. Product Disclaimer (Residue-Free & Heavy Metals-Free)
Our products are rigorously grown and processed to ensure they are residue-free and free from harmful heavy metals. However, because these are natural agricultural products (whole spices, ground powders, and coffee beans), natural variations in color, aroma, and flavor are completely normal across different crop harvests and batches. We do not offer refunds, returns, or replacements based on slight sensory variations or subjective flavor preferences.
6. Policy Updates
AgrEco Pure reserves the right to amend, modify, or update this policy at its sole discretion without prior notice.
